Known thine weakness!
How often do you look at yourself and say “I’m rubbish?”
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Batch transactions
Elegant software should all be about reducing the time taken to do tasks. I firmly believe that if doing something online or the electronic way takes longer than what it did before – then you shouldn’t be doing it!
Employ smart people
You’ve all seen it, the small business owner who is paranoid of losing control and either doesn’t employ anyone; or worse, takes on staff whom they’re not threatened by. Why do they do this?
Perception Management
Perception Management is the art of managing the perception of those around you to ensure potential unfavourable outcomes are positively received.
Never leave anything to chance
One thing my first mentor told me which stands out more than anything else, is to succeed you “never leave anything to chance”.
New service: CRAM
What is CRAM? Well, to my other half, CRAM is what has kept me away from her for the last two weeks. But to everyone else, CRAM is “Customer Relationships Awesomely Managed” (I can thank Ms Dunphey for the name).
CRAM is my own CRM and is in the final stages of being accepted before I [...]
A lesson in disguise
Back when I first dabbed my big toe in running my own business, I can honestly say I didn’t know what I was doing. But I was doing something and to me that was the most important thing. It didn’t matter that I didn’t have an MBA or formal education in business, I had an [...]
Customer Service
A recent bad experience with customer service prompted me to think about why the big companies promote the importance of customer service yet fail to deliver, but smaller ones do well but keep quiet about it.
Follow up and document!
How many times have you remembered you picked up a good tip from an event you went too, but couldn’t remember what the tip was? Frustrating isn’t it! This blog talks about avoiding that problem with Post Activity Reports.
Amusing SPAM
One of the perils I’ve learned about blogging is that even on a modest site like this one, you get inundated with SPAM. Most of the SPAM is just link-lists, but every now and then there’s one that makes me chuckle:
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