Comments on: Customer Service http://www.semi-blog.com/2010/03/customer-service/ From Full Time to Me Time Mon, 30 Aug 2010 02:46:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: fev10 http://www.semi-blog.com/2010/03/customer-service/comment-page-1/#comment-332 fev10 Wed, 17 Mar 2010 19:14:30 +0000 http://www.semi-blog.com/?p=483#comment-332 One of my favourite gripe topics!! I had a shocker with ANZ recently (I'm not afraid to name them - what are they going to do? Relieve me of my two mortgages I have with them? I wish..). The lady at the counter cancelled my credit card without asking, then had the hide to tell me that my ATM card will suffice until a new one came in. Needless to say a snappy email to Customer Service ensued, and I'm actually getting excellent feedback on the progress of my complaint and its resolution. I'm still out for blood... On the flip side, I recently wrote a massive email congratulating Virgin Mobile's Pitt Street (Sydney) Store and the service we recently received. I took care to articulate why I was impressed, and named names within the store those who were outstanding. Ironically, this was on the back-end of another email to them complaining about their Philippines-based call centre's service... One of my favourite gripe topics!! I had a shocker with ANZ recently (I’m not afraid to name them – what are they going to do? Relieve me of my two mortgages I have with them? I wish..). The lady at the counter cancelled my credit card without asking, then had the hide to tell me that my ATM card will suffice until a new one came in. Needless to say a snappy email to Customer Service ensued, and I’m actually getting excellent feedback on the progress of my complaint and its resolution. I’m still out for blood…

On the flip side, I recently wrote a massive email congratulating Virgin Mobile’s Pitt Street (Sydney) Store and the service we recently received. I took care to articulate why I was impressed, and named names within the store those who were outstanding. Ironically, this was on the back-end of another email to them complaining about their Philippines-based call centre’s service…

]]> By: Tiaan http://www.semi-blog.com/2010/03/customer-service/comment-page-1/#comment-326 Tiaan Tue, 16 Mar 2010 08:59:00 +0000 http://www.semi-blog.com/?p=483#comment-326 Taking your business elsewhere, in Australian terms, might force you to take your business offshore...perhaps the term 'Astonish' is appropriate for a big Australian company, because an Australian customer would likely have a hard time recognising good customer service.... Taking your business elsewhere, in Australian terms, might force you to take your business offshore…perhaps the term ‘Astonish’ is appropriate for a big Australian company, because an Australian customer would likely have a hard time recognising good customer service….

]]>